Tour Terms & Conditions
ALL TOURS
Prices shown are in Australian dollars and include GST
Rates include all entrance fees and meals as stated in brochure/tour copy
Children under 6 years not are recommended on our tours
Confirmation and pick up time and location must be confirmed 48 hours prior to tour departure
Proof of age (over 18) must be shown to consume alcohol on any of our tours
In compliance with the laws of responsible serving of alcohol, alcohol will not be served to intoxicated guests and drunk or disorderly patrons will not be permitted to remain with the group & will not be allowed back on the bus
Melbourne Shopping Experiences advises guests to have travel insurance. We will not be held responsible for any damages, loss or injuries incurred whilst on tour
Melbourne Shopping Experiences reserves the right to alter itineraries, vehicles and days of operation as required
Although every effort is made to adhere to the itinerary specified some venues may not be available on requested day due to events. Every effort will be made to inform the agent/client of tour cancellations/alterations prior to tour date
All tours can be provided on a private basis upon request. Please ask for a quote
Cancellations:
Please advise us within 72 hours of a tour departure of any cancellation to avoid a cancellation fee of 25%
No-shows or tours cancelled within 48 hours of the scheduled departure time may not be refunded
Gift Certificates:
Your gift certificate grants you access to the specified tour at the rate applicable on the date of voucher purchase. In the event of a tour price increase, the recipient of this voucher will be responsible for covering any price difference at the time of tour reservation.
The gift certificate is valid for three years from the date of purchase.
We reserve the right to change tour prices without notice.
ADDITIONAL TERMS & CONDITIONS FOR PRIVATE GROUPS
A deposit of 50% of the estimated tour cost is required at time of booking to enable prepayment of venues
The balance of payment is due at least one week prior to the tour departure
Cancellations notified between 14 and 5 days prior to commencement will incur a fee of 25% of the estimated tour cost
Cancellations notified less than 72 hours prior to commencement will incur a fee of 75% of the estimated tour cost
No-shows or cancellations within 48 hours of commencement will not be refunded
Final numbers & pick up details are required 72 hours prior to tour departure
Additional numbers will be accepted at the contracted rate until departure subject to availability
BARGAINS AND BUBBLES PRODUCT SPECIFIC TERMS & CONDITIONS
Minimum number of guests (4) required for tour departures. If the minimum number of bookings is not reached you will be offered an alternate date or a full refund
Individual booking are accepted
Child Gross (0 -14) is 25% off Adult Gross for public tours.
Public Tours depart from next to The Forum Theatre, on Russell St near Flinders St at 9:00am or from selected city hotels on request
A VINTAGE ADVENTURE PRODUCT SPECIFIC TERMS & CONDITIONS
Minimum number of guests (4) required for tour departures. If the minimum number of bookings is not reached you will be offered an alternate date or a full refund
Individual booking are accepted
Public Tours depart from next to The Forum Theatre, on Russell St near Flinders St at 10:00am
Not recommended for children under 15 years of age.
MARVELLOUS MELBOURNE PRODUCT SPECIFIC TERMS & CONDITIONS
A minimum booking of 2 guests is required for this tour. The tour will proceed even if only 2 guests are booked
Individual booking are accepted
Child Gross (0 -14) is 25% off Adult Gross for public tours
Public Tours depart from outside the Visitor Information Centre at Federation Square, cnr Swanston St and Flinders St at 10:00am
Not recommended for children under 15 years of age.
URBAN VINTAGE WALKING TOUR PRODUCT SPECIFIC TERMS & CONDITIONS
Minimum number of guests (4) required for tour departures. If the minimum number of bookings is not reached you will be offered an alternate date or a full refund
Individual booking are accepted
Public Tours depart from outside the Visitor Information Centre at Federation Square, cnr Swanston St and Flinders St at 1:00pm
Not recommended for children under 15 years of age.